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    Troubleshooting Tips

    The Management Service may not be started.

    The Management Service must be started to be accessible. Run the Services control panel and start the "Management Service" windows service. If it fails to start, see Windows Service Logging for troubleshooting.

    The Web Server may not be started.

    The Web Server must be started to be accessible. Depending on which web server hosts the console application, run the Services control panel and start the appropriate windows service:

    • If using the standalone web server, start the "Management Web Server" windows service. If it fails to start, see Standalone Web Server Logging for troubleshooting.
    • If using Internet Information Services (IIS), start the "World Wide Web Publishing Service" windows service.

    A firewall may be blocking one or more required ports.

    If the Management Service is behind a firewall, make sure its configured port is open. The port number was specified during installation and saved in the "Management Server" windows service "system.serviceModel.services.config" configuration file. You can launch the Server Administration utility to quickly view and optionally edit the port number. The Management Service uses the TCP protocol.

    If the web server is behind a firewall, make sure its configured port is open. The port number may have been specified during installation and saved in the main "Management Web Server" windows service configuration file if the standalone web server was selected.

    The Management Service address may be incorrect.

    The Management Service address must be configured correctly to be accessible. The server address was specified during installation and saved in the "Management Server" windows service "system.serviceModel.services.config" configuration file. You can launch the Server Administration utility to quickly view and optionally edit the server address.

    Log Files

    The best way to determine the underlying cause of issues is to analyze the logs.

    The application configuration files contain settings that may need to be modified in order to enable logging.

    These application configuration files can be edited in a simple text editor (ex. notepad).

    After you are done troubleshooting, remember to revert your changes.

    Windows Service Logging

    Standalone Web Server Logging

    Web Site Logging

    Scheduled Task Logging

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